Responsible Gaming
Gaming Should Be Entertainment
At Parimatch, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Gambling always carries risk, and the odds are designed in favor of the house. Please gamble only with money you can afford to lose and never view it as a source of income.
Age Verification & Legal Requirements
In India, online gaming is regulated at the state level. Parimatch is accessible only to individuals who are:
- At least 18 years of age (or the legal age of majority in their state)
- Legally permitted to participate in online gaming in their jurisdiction
We strictly enforce age verification during account registration. If you are under the legal age, you must not create an account or participate in any gaming activities on our platform.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Gambling with increasing amounts of money to achieve the same excitement
- Hiding or lying about gambling activities and spending
- Neglecting work, studies, family, or personal relationships due to gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or accumulating debt to fund gambling
- Failed attempts to reduce or stop gambling
- Experiencing anxiety, irritability, or mood changes related to gambling
- Feeling a constant urge or compulsion to gamble
- Risking significant relationships, education, or career opportunities
If you experience any of these warning signs, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
Parimatch provides tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Restrict the maximum amount you can lose during a specific time period
- Reality Checks: Receive periodic reminders about your gaming duration and expenditure
- Time-Out: Take a temporary break from your account (hours to weeks)
- Self-Exclusion: Permanently or temporarily close your account if you feel you cannot control your gambling
To access these tools, log in to your Parimatch account and visit the Responsible Gaming section in your account settings. Our customer support team is available to assist you in implementing these controls.
Support Organizations & Helplines
If you are struggling with problem gambling, professional help is available. Please reach out to these organizations:
India
- All India Gaming Federation (AIGF) – Advocates for responsible gaming standards in India
- State-Specific Helplines: Contact your state gaming regulator or mental health authority for local support services
International Support (if accessing from abroad)
- GamCare (United Kingdom) – Free confidential support and counseling
www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia) – Confidential counseling and support
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Resources and support services
www.responsiblegambling.org - National Council on Problem Gambling (United States) – Helpline and treatment referral
www.ncpgambling.org
Mental Health Support
- AASRA Suicide Prevention Helpline (India): +91-22-27546669 (24/7)
- iCall Mental Health Helpline (India): +91-9152987821 (9:00 AM - 11:00 PM)
If You Need Help
Problem gambling is a serious issue, but recovery is possible with proper support. If you or someone you know is struggling:
- Contact one of the support organizations listed above
- Speak with a mental health professional or counselor
- Use Parimatch's self-exclusion feature to take a break from gaming
- Reach out to trusted friends or family members for support
Remember: Seeking help is a sign of strength, not weakness. Support is available, and recovery is possible.
Parimatch's Commitment
Parimatch is committed to providing a safe and responsible gaming environment. We support all regulatory initiatives aimed at protecting players and promoting responsible gaming. Our platform incorporates industry-leading safety measures, and we continuously work to improve our responsible gaming offerings.
For questions about responsible gaming or to access our self-help tools, please contact our Customer Support team at support@parimatch.in or through your account settings.